Who are we?

We are a firm of advisors and consultants who specialise in the area of PPI Claims and checking the enforceability of credit agreements. We are regulated by the ministry of justice in respect of claims management activities.

Expertise – All of our consultants and advisors are experienced in the area of PPI Claims and Credit Agreements. Their knowledge is kept up to date through courses and departmental training. They are highly motivated to get the best result for you, the client.

Value for Money- Our commitment to this is such that despite being one of the only firms in the country specialising in this area, our charging rates are highly competitive. We want you to receive value for money and this is reflected in the high standard of service that you will receive from all of our staff.

There won’t be any hidden costs when you receive your bill. At the outset, we will explain to you the work that is required, the prospect of a successful outcome and the cost. We will keep you regularly informed and if unexpectedly the work is likely to exceed these costs we will inform you straight away before we proceed.

Practical Solutions - We will not only advise you about the policies and procedures that need to be in place but will draw on our experience to provide you with practical and effective solutions to your particular situation.

Personal Service – We tailor our service to your requirements. We don't believe that there is a solution that fits all needs and we will work to meet your exact requirements. You can also choose the way you wish to communicate with us either by email, phone or fax and we will work closely with you to achieve the best result for you or your business.

Available and Accessible - You can be assured that when you pick up the telephone you will know who you are speaking to and that that person will have good background knowledge of you or your business. If for any reason your usual contact is not available, there will always be someone to speak to who will assist with your enquiry.

Customer Satisfaction –We like to hear your opinions regarding the level of service you have received so at the end of every matter we will send you a client questionnaire to complete.

Continuous Improvement – Our aim is to exceed our clients’ expectations on every level so your comments help us to identify areas which can be improved. We act on comments as soon as they are received and try harder to meet client expectations in the future. Our senior consultant, Chris Leadley, deals with any situation of significant dissatisfaction.